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More info on : Business VoIP

....The Straight Scoop On Business VoIP....

VoIP, or Voice Over Internet Protocol, is an enigma for many businesses. There are many flavors of VoIP and many pros and cons that you need to be aware of when considering which service to choose. The goal of this web site is to help you decipher through the technospeak so that you can make an informed decision that will save you time and money.

The first thing you need to know about VoIP Service is that is can replace your local phone company. Whether you have just one POTS (plain old telephone service) line or a voice T1 (24 bundled dedicated lines), a VoIP solution is meant to replace your phone company. Instead of using your local phone company's voice connection, VoIP will digitize your voice signal and send it over an internet connection.

In order for your voice to transmit digitally through the internet, you need to be sure you have enough bandwidth to facilitate the communication link. A minimum of a DSL line is required, but most larger companies will want a T1 line - a dedicated link directly to the internet that is guaranteed to be up over 99.999% of the time. Since you will be entrusting all of your business voice communication to this new technology, your connection to the internet become the critical link and you don't want to risk a company-wide phone outage to save a few hundred dollars on your bandwidth connection. We have developed software that will allow you to generate a T1 price in just seconds.

Once you have your high-speed internet connection taken care of, it's time to select a VoIP Service Provider - the company that will actually route your digitized voice signal to a real telephone on the other end. In essence, your VoIP Carrier will become your long distance carrier. The service providers we work with offer unlimited telephone calls to the United States and Canada, all for one fixed price. For companies who average more than $40 in local and long distance usage per employee, VoIP is well worth the initial investment.

There are likewise other hidden benefits of VoIP Service, the main benefit being the reduced bandwidth required to conduct a regular telephone conversation. Since a VoIP transmission only requires 32KB of bandwidth, you can fix up to 24 'VoIP lines' on a data T1, and still have 768KB left over for dedicated high-speed internet access! This means that you can migrate your entire phone system on to your existing T1 and still have half of the bandwidth allocated for data.

Other benefit of VoIP lies in the prioritization of the digitized voice signals that are generated when you speak. In the event no one is talking, the VoIP line does not transmit any data. This allows your T1 line to dynamically allocate bandwidth as it is needed, instead of permanately blocking out an entire channel of data.

Lastly, the MAJOR benefit of VoIP telephone systems is that they come with a very rich feature set. Some common features include: Unlimited Minutes,,Local Number Porting (LNP), Personalized Voicemail, Unlimited In-Network Calling, Caller ID, Caller ID Blocking, Call Waiting, Call Waiting ID, Call Forwarding, 3-way Conferencing, Call Return *69 activates, Online Management & Billing, Choose Your Own Area Code, *70 Call Waiting Disable, *78/*79 Do Not Disturb, *77/*87 Anonymous Call Blocking, Distinctive Ringing for Virtual Numbers, Virtual Phone Numbers all over the world, Enhanced 911, and Toll Free Services. You just can't get all that service with regular phone service without paying extra fees and surcharges. These features are standard with most VoIP plans!

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 The Business Case for Enterprise VoIP

Written by: Michael Lemm - Jan 8, 2009


Intel recently completed a detailed study of a pilot program that integrated VoIP into its production enterprise environment in Parsippany, NJ (the old Dialogic headquarters building). The report can be used as a model for a VoIP deployment plan and includes a discussion of methodology, hard-cost savings, and productivity gains.

The Business Case for Enterprise VoIP

My friend Ken Hilving of Hilving Associates had these pointed comments on the report:

"A big chunk ($312K for a 650 person site) of the ROI is tied to projected productivity gains. The approach used supposes that a reduction in task time will result in either an increase in tasks accomplished or that new tasks will be completed. Unless the study includes a control group (same tasking, but not provided the new technology) the projected productivity value is suspect.

The value also relies on a per hour cost of employee time. This is valid for hourly employees. It is not valid for salaried employees.

The range of "new" features represents a failure to use existing features. I am referring to the chart on page 7. It is common with new systems to "discover" capabilities or to be trained on capabilities that were present but unused in the imbedded systems. To be fair, SIP has made the implementation of these features significantly easier.

The hard dollar costs are reasonable, but perhaps slanted to justify the conversion to VoIP. For example, data center footprint savings apply only if the space is redeployed or new space implementation is avoided. Outsource models may very well generate higher cost savings regardless of technology. MAC is one very real issue, and in the enterprise environment a 50% churn (MAC equal to half the employee count) or higher is common.

The case for moving to VoIP really is made on one fact, given on page 4 under Industry Landscape. End of life and end of support notifications are making the TDM a poor business choice. Either an internal VoIP or an external service provider agreement is the wiser choice today when needing to expand, replace, or make an initial telephony investment."

For a business considering deploying an enterprise VoIP system I recommend getting help from an unbiased technical advisor...particularly for those tough decisions on bandwidth requirements and IP PBX service provider. Here's one I endorse highly for businesses located in the USA...and their services are no cost:

Business VoIP Solution