This is a can’t miss episode of Advice From A Call Center Geek for anyone looking to possibly change their call center technology or platform or are interested in the main players in the space and how they operate differently.
Brandon Knight from Telarus and Thomas Laird of Advice From A Call Center Geek discuss the established players (Nice CXone, 5/9, TalkDesk…), well known premise-based brands and their journey to the cloud (Mitel, Avaya…), and up and comers (Edify, Ujet, Amazon Connect…).
They talk about the difference between platforms that operate on micro-services compared to a cluster model.
How AI will really impact the contact center.
What new technologies are coming to a contact center near you that you need to understand?
Lastly, they discuss tips and ideas to make your call center investment worth every penny.
A ton of value here for all Call Center Geeks!
For FREE help sourcing the right contact center technology and customizing a solution specifically designed for YOUR organization…. simply ask us at FreedomFire Communications